01
Command panel
Key measures with their change, and written insights each morning. Every sentence links to the screen behind it.
OFFER RATE38%
MISSED DEMAND61
Platform · Reports
Numbers that come with their reasons.
Seven analyses in the panel (sales, menu, customer experience, time, branches, evidence) and a report tool that turns any of them into a branded PDF for the people who were not in the room.
Analyses
Seven ways to read the counter.
Every figure is aggregate, at branch and shift level, and compared with the period before.
02
Sales opportunities
Opportunity, offer and acceptance as a funnel; extra revenue and basket lift; which offer type works, and at which hours.
OpportunityOffer madeAccepted
03
Menu intelligence
Missed demand with reason, outcome and estimated loss; persistent off-menu requests; substitutions, option preferences, product questions and products mentioned together.
filter coffee
CATEGORY B
CATEGORY C
04
Customer experience
Complaints by category and outcome, the unresolved share, escalations and recurring clusters; greeting, confirmation and farewell as rates.
WAIT TIMEORDER ACCURACYRESOLVED 96%
05
Time analysis
Conversation volume by day and hour; when complaints and missed demand concentrate; which product runs out at what time.
PEAK HOURS 12–14RUNS OUT 17:00
06
Branch comparison
Branches side by side on the same measures, held against locations that resemble them; chain, region, branch and period.
WEST BRANCH
NORTH BRANCH
EAST BRANCH
07
Evidence archive
Conversations and events, filtered by type, product, branch and date; click an event and the audio jumps to that moment. Visibility follows the user's role.
missed demandproduct filter coffeeoutcome walked away
At the counter17:12
Reports
From screen to PDF in three steps.
Pick the analyses, pick the scope and period, print. Same numbers as the panel, with your logo and colour on every chart.
Choose which analyses go in.
Set chain, region or branch, and the period.
Print or save as PDF, ready to forward.
The same number, everywhere.
Every figure is computed once, on the server. The panel, the PDF and the insight sentence never disagree.
01
Compared with before
Every measure carries its difference against the previous period.
02
Branch and shift level
Reports are cut where decisions are made, not by person.
03
Aggregate only
No transcript, no identity: categories and counts.
Platform
Explore the platform
How it works
A device at the counter, events in the middle, a picture at head office.
Learn moreAlerts
The signals above, delivered to the right person the moment they change.
Learn morePrivacy & security
Events, not words. No identification, no staff scoring, your choice of where data lives.
Learn moreSee your own counters, at branch level.
Tell us a little about your operation and we will walk you through what Countercue reports on day one.