01
Listens
A quiet presence at the counter, working on what is happening in front of it. Nothing kept, nothing replayed.
Platform · How it works
A device at the counter. A picture at head office.
Countercue listens to what happens at the counter, turns each moment into a categorised event, and reports what matters at branch and shift level. Nothing to integrate, nothing to manage.
How it works
Three steps. Nothing to manage.
02
Understands
Each moment becomes a categorised event with context: an offer, a request that could not be met, a complaint, a standard kept.
03
Reports
Head office gets branch and shift level numbers, differences against the period before, and short written insight each morning.
Set up in an afternoon. Not an IT project.
Your own team places the device, approves it from the panel and is done. Everything after that happens on its own.
01No point-of-sale integration needed to start.
02One small device per counter, placed by your own team.
03Registers itself; approved from the panel in a minute.
04Updates arrive remotely and safely; if one fails, the device rolls back on its own.
05Device health, outages and the last 24 hours are visible in the panel.
The right view for every level
One platform. Three ways to read it.
Head office, regional management and the branch each get the cut they can act on, from the same events.
HEAD OFFICE
One picture across every branch.
Each morning the command panel shows the key measures with their change against the period before, and says in a sentence what needs attention. Chain, region, branch or period: pick any cut, every screen follows.
Command panelvs previous 7 days
CONVERSATIONS1,284▲ 6%
OFFER RATE38%▼ 3 PTS
MISSED DEMAND61▲ 12
UNRESOLVED3%▬
Filter coffee asked for 9 times this week; 4 customers walked away.
Wait-time complaints are rising at two branches.
REGIONAL MANAGEMENT
Standards and complaints, side by side.
Greeting, order confirmation and farewell as rates. Complaints by category and outcome, the unresolved share, and a cluster flag when the same problem repeats in one branch within days.
Service standardsRegion West · 7 days
GREETING92%
CONFIRMATION78%
FAREWELL64%
COMPLAINTS BY CATEGORY
Wait time · 5Wrong item · 2Quality · 1
Cluster: wait time, Branch B, 3 days
THE BRANCH
What the counter asked for today.
Products asked for and unavailable, with the reason, what the customer did next and the hour they ran out. Persistent off-menu requests can be added to the menu in one click.
Missed demandBranch A · today
filter coffeeAdd to menu
REQUESTS, 7 DAYS9
ESTIMATED LOSS₺810
RUNS OUT AT17:00
sold out · walked away
not ready yet · waited
sold out · took another item
Platform
Explore the platform
See your own counters, at branch level.
Tell us a little about your operation and we will walk you through what Countercue reports on day one.