Device offline
No signal from a counter for a few minutes.
Counter device offline for 4 minutes
Platform · Alerts In development
Hear about it while it can still be fixed.
Alerts take the signals Countercue already computes (a product sold out again, complaints clustering, a device gone quiet) and send them to the right person while the shift is still on.
Triggers
What sets off an alert.
The same signals the command panel shows each morning, watched continuously.
Missed demand rising
The same product asked for and unavailable, day after day.
filter coffee
CATEGORY B
Complaint cluster
The same complaint type recurring in one branch within a few days.
WAIT TIME · 5ORDER ACCURACY · 2
Unresolved complaints
The share of complaints without an outcome climbing.
UNRESOLVED9%
RESOLVED 96%91%
Offer rate drop
Offers per opportunity falling against the period before.
OFFER RATE▼ 8
Not ready after opening
Products reported not ready in the first hours of the day.
0815
Rules
Rules you set. Noise you don't get.
Scope per chain, region or branch.
Thresholds and the comparison window are yours to set.
Quiet hours, so nothing arrives at midnight.
Every alert links to the screen with the evidence.
Delivery
Where the alert lands.
01
In the panel
Insights on the command panel. Available today.
02
Daily digest or instant, per rule. In development.
03
Messaging
Instant alerts to the phone. In development.
Platform
Explore the platform
See your own counters, at branch level.
Tell us a little about your operation and we will walk you through what Countercue reports on day one.